Thursday, July 16, 2009

Comcast Stinks Part III

Technology is supposed to be getting easier.

The TV in the kids' playroom is an important factor in keeping the wa of this household in line.

I have documented problems with Comcast before. We (my wife) recently changed/upgraded our cable package and for some reason ditched our Verizon land line for Comcast as part of the bargain. Another part of the bargain was them switching out the set top box in the play room to one with a DVR. That set top box (refurbished, not new) is a piece of junk and does not work.

At times, and we have only had it for three days:

  1. It will not turn off
  2. You can not change the channel
  3. Every channel is black and white (current, very popular status)
My wife spent some quality time on the phone with them today (that is a joke). A tech is going to grace us with his presence or Saturday morning, which is nice since I was looking forward to waiting by the door from 8:00 thru 12:00.
Happy Ending Edit: Comcast posted a comment to this post. I emailed them and they got right back to me. The tech showed up on time with a new box. All better now. Thanks Comcast.

Make it stop. This is a joke.

1 comment:

Customer.Connect.Melissa said...

Sorry about the problems with your DVR. We'd be happy to get this taken care of for you. Please email our team at the address below. We're here if you need us.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations